Can you please email us your account name and Buddy code to email@example.com - also please include the receipt with the Order ID visible.
Apologies for the inconvenience caused.
Please mail us your purchase receipt with the order details visible along with your game profile details. We will surely check and do the needful.
We have replied to your ticket - please check the inbox.
We apologize for the trouble and the delay in responding.
Please share the store receipt for the transaction along with the BUDDY code of your account with firstname.lastname@example.org
We'll look into it and do the needful.