Hi Daniel,
We are extremely sorry that this happened and happy to help.
Please provide us with the profile name, level of the account, BUDDY Code, and VIP Token purchase receipts.
[ * Receipts will be available in your email or Google/Apple Store purchase history. ]
We are waiting for details on your concerned ticket since days.
NOTE: Please make sure that the profile details provided are exactly the same as in-game.
Daniel Slettehaugh