Please let us know if you updated the game to the most recent version and if the problem started after this.
To fix this, we suggest uninstalling the game, restarting your device, and reinstalling the game from the store. Users who have followed these instructions have successfully fixed similar problems. If the issue still occurs after reinstalling the game, please let us know along with the model and OS version of your current device. We look forward to helping you further. Thank you.
I have updated and still have the same problem. This is my second day trying to get in to play.
Apologies for the inconvenience caused and for the delayed response,
Please update the game to the latest version from the store, recent update.
If you are facing any issues, please write to us at firstname.lastname@example.org with your buddy code, we'll assist you.